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Customer Satisfaction Is At The Top Of Our List!

At Hilain Home Inspections we take pride in a job well done and place customer satisfaction at the top of our list. We like to hear what you have to say about our service. Here is what some of our clients have said about us.

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Open Quotes  As “Property Virgins”, we had a lot to learn about buying our first home. There is a lot going on during that process, and the frenetic pace of shooting a television show at the same time can extraordinarily complicate the process. When the home inspection was scheduled, we were expecting another busy day of shooting, with little time for the information to sink in. Fortunately, our fears were unfounded.

Darryl was very thorough and took the time to explain everything during the inspection process, accordant with his philosophy that the inspection is much more than a formal report but also a learning experience for the client. When recommending a service, it can often reflect back on those making the recommendation, and we have recommended Hilain Home Inspections at every opportunity. Without fail, those people have come back to us with appreciation, sharing the same positive feelings about the inspection process that we had during our experience. That’s why we continue to refer Hilain to our friends, family and colleagues.

Steve and Sonja Hutchinson

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Open Quotes  Darryl,

Your inspection report is one of the best presentation wise including all the helpful links, besides the report I find your inspection was very methodical and one of the best. It will be my pleasure recommending you to my future clients.

Keep up the good work.

Thanks,

Michael D’Souza
Mincom New Vision Real Estate


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Open Quotes  Dear Sir,

I have been trying to write you a letter for the fantastic job you did on my one-year new home inspection earlier in the year. I’m actually getting ready to complete my two year form and that has triggered my letter to you.

Hiring your firm was without a doubt the best investment I made in my new home. You found and documented forty (40) defects, most of which I would have never found (and I consider myself pretty savvy around a construction site).

The most amazing thing was when you found one side of my roof with no ice shielding. The architect of the builder denied ever even building a roof pitch that required ice shielding. Boy, was he ever surprised when you pointed out to him that he was reading the Ontario building code incorrectly – and in fact had been reading it incorrectly for at least the last ten years. You caught them on a lot of deficiencies and it gave me a lot of confidence when I finally called Tarion to book an inspection to force the builders to repair the deficiencies. And my builder is supposed to be one of the better home builders!

Every time they said “your inspector is probably some guy with a three month inspection course” – they had to end up eating their words because they were invariably the ones who had the incorrect assessment. In the end, the builder completed the list of deficiencies. Going through this process absolutely confirmed that a home owner must have an independent unbiased advocate on their side – because the builder will not represent the owner’s interest.

Hilain offered a professional service at a very fair price. I just wanted to finally say that I would not hesitate to hire your firm again, and that I fully recommend and endorse Hilain.

Sincerely,

David Henders

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Open Quotes  Hi Darryl,

Sorry for not replying sooner.  I wanted to thank you for your help on Wednesday.  We were very pleased with your service and approach.  I will definitely refer you to friends / family in the future!

Thanks for the report also.  It looks great!

Marisa

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Open Quotes  We just had our 1 year inspection done.  A friend of ours recommended Hilain Home Inspection because he had used him for his new home, as did most of his street.  We emailed Hilain and the quote we were given was reasonable, and he was very qualified, so we hired him.  (We had researched about 5 inspectors)

We were impressed that he took pictures of what he found, and yes, even went up on the roof!  (Where a lot of issues were found)  He spotted a lot of things that we would have missed had we not hired him.  He explained everything, filled out our Tarion form, and then sent us a report with photos for our own use.  We highly recommend his services!

Peter Schilling

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Open Quotes  Once again, your professionalism is highly valued and I wold not hesitate to recommend and use your service in the future.

Best Wishes,

Simon Ng